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Delivery

Order Confirmation

Once we have received your order, we will send an order confirmation to your e-mail. Please check this carefully, and contact us - shop-support@qx.se - if you have any queries.

Goods are packed and shipped as soon as an order is received, so making changes to an order once it's been confirmed may not be possible. However, if you contact us we will do our best to help you!

Delivery

PostNord Varubrev/MyPack

All goods are sent via the Swedish Post. This means your package will be sent to your home or, in case of a larger parcel, to your nearest Postal collection point. 

Home parcel PostNord Hempaket

With PostNord Hempaket home delivery you will receive an sms or a phone message. After that you can choose date and time for your delivery. Dates and times available can vary regionally. PostNord Hempaket home parcels are delivered to your home address at daytime until 17pm or in the evening between 17pm and 21pm. Home parcel is delivered inside a time window of 2-3 hours.

Delivery within Sweden usually takes between 2 and 5 days. If your delivery is delayed for any reason, you will be notified via email or telephone. If anything you have ordered and paid for is out of stock, we will refund your card immediately and contact you by email. 

If your goods have been damaged in any way, please let us know as soon as possible.

Delivery Delays

Although we do our utmost to deliver on time, things can sometimes go wrong. If there are any delays in receiving your order, please contact us immediately so that we can investigate further. If you wish to cancel a delayed item, please contact us. However, QX Shop is not responsible for any delays in delivery or any consequences thereof. If it's important to receive your order by a certain date, please let us know.

Terms of payment

When you order at QX Web Shop, you are accepting these Terms and Conditions. The agreement is established when your order is placed. By law, you must be over 18 to make a credit card payment on DIBS.

Sales and promotions

Sale prices are valid while stock lasts, or until the date stated. QX Shop reserves the right to cancel a sale or promotion at any time.

Uncollected packages

For all large letters and packets not picked up will be charged a fee of 100 SEK. The fee represents the cost of fee, return shipping and handling. Payment terms are 30 days. When payment is late payment fee of 50 SEK and interest and possible collection costs. If you change your mind when the package was sent from us, you must pick up the package at your delivery point and send it back to us. If the package is not picked up, it will be automatically registered as uncollceted and charged accordingly

Prices

All prices on QX Shop are in SEK, and include VAT. Your order will also include all delivery and service charges.

Online payment - easy and safe

You are very welcome to pay by credit card, however we do not accept Diners. Payment is deducted directly from your account. QX Shop reserves the right to verify the validity of the card and that the amount can be billed. QX Shop also reserves the right to refuse purchase.

When you pay by credit card, there is no fee. Card payments are handled by our payment partner DIBS to ensure fast and secure payment.:

  1. Select Credit Card as your payment method at Checkout. You will then be linked to DIBS secure payment server.
  2. Select the type of credit card, and then enter the card number, expiry date, card security code (CVV) and the name of the cardholder. Please note that when paying online you need at least two months' clear before the card expires.
  3. A check is carried out to ensure all of the information is correct and that there are sufficient funds in the account for the purchase.
  4. The total is deducted from your account and transferred via DIBS to QX Shop and your order will be sent.

DIBS, who handle all card information, meet the requirements of PCI DSS.

Read more about DIBS here.

Klarna Faktura - betala om 14 dagar

Väljer du faktura får du hem fakturan tillsammans med dina beställda varor. Fakturan ska betalas inom 14 dagar från fakturadatum. Det tillkommer inte någon faktura-avgift. Vid köp förbehåller vi oss rätten att göra en kreditupplysning genom Klarna AB. Företag som vill handla för ett högre belopp är välkomna att kontakta XXX

Läs mer om Klarna Faktura här

Klarna Delbetalning

När du väljer delbetalning som betalningsalternativet i kassan får du genast besked om din ansökan har beviljats och vi kan hantera ditt köp omgående. Skulle din ansökan inte bli beviljad kan du gå tillbaka och välja ett alternativt betalningssätt. Du kan ha ett eller flera pågående delbetalningsköp och Klarna AB sammanställer dem på en kontofaktura månatligen. Givetvis kan du när som helst under delbetalningstiden betala hela kvarvarande skulden. Följande alternativ finns för delbetalning:

  • 3 månader med 0 % årsränta (uppläggningsavgift 95 kr)
  • 6 månader med 0 % årsränta (uppläggningsavgift 295 kr)
  • 12 månader med 0 % årsränta (uppläggningsavgift 395 kr)
  • 24 månader, Konto 19,9% årsränta (betala 1/24 av totalbeloppet eller minst 50 kr i månaden)
  • 36 månader med 9,95 % årsränta (uppläggningsavgift 395 kr)

Aviavgift om 29 kr tillkommer på samtliga alternativ.

Läs mer om Klarna Konto här.

Security and Privacy

Security of Payments

As a valued customer, we want you to feel secure when you shop online with us. We work with DIBS for all e-commerce transactions, and for direct payment through internet banking. Safey and security are the cornerstones of DIBS solutions, and DIBS is certified by both Swedish and foreign banks and credit card companies. All information regarding your payment is encrypted using SSL (Secure Sockets Layer) when transferred to DIBS and your card details are not recorded or stored by QX Shop.

Please note that you need permission from your parent/guardian to shop at QX Shop if you are under 18 years of age!

Privacy Act

Your personal information is protected by the Data Protection Act. This law is based on an EU directive from 1995 which increases the protection of individuals' privacy with respect to the increased number of records and compilations stored electronically. QX Shop is Data Controller regarding all personal information you provide to us, or that we may have access to when you purchase from us or visit our web site. The information will only be used for the purpose intended and to fulfil our commitments to you. To this end, we also need to be able to transfer this information to our partners. The information collected for the customer to make a purchase is used for this purpose only and will not be shared with any third party, except in connection with the order process.

Only our shipping partners receive your address and delivery information. In practice this means that this type of information is outside our direct control.

You also have the right to request a copy of the personal information held about you. If it is incorrect, incomplete or irrelevant, you can change the data or choose to have it deleted.

Ownership

All goods remain property of QX Shop until full payment has been received. QX Shop reserves the right to cancel an order if fraud is suspected.

Exchange and Return Policy

Refunds and cancellations

We want you to be happy with the service we provide! If you have any complaints with your order when you receive it it's important to contact us immediately to discuss the best solution. You can call us on 08 7203001 or email shop-support@qx.se

The customer is responsible for any return freight costs, and QX Shop cannot accept responsibility for any damage incurred in transit.

You have full return and exchange right within 14 days after you received the goods, provided that you have not used the product and that it is returned undamaged.
Clothes may be tested but not used. Return and exchange right does not apply to lingerie or swimwear. All labels will remain on the goods. All goods returned must be packed in bags or cardboard.

For return to be approved, the returned item must be substantially unaltered. The item should be packaged well, preferably in their original packaging with accompanying inner packaging and along with any accessories, transport damage due to faulty packaging will be charged as a customer. Put no address labels directly on the packaging but add the original package in another box/padded envelope.

Refunds

Refunds will be paid into a customer's account within 30 days. If you paid by credit card, we will send the money directly to your account as a credit.

Reservations

QX Shop reserves the right to remove products from sale at any time. It is not guaranteed that pictures accurately reflect the true appearance of a product. We also reserve the right regarding any typographical errors on the site, and the right to adjust any pricing errors that may occur.

Force Majeure

QX Shop is exempt from penalty for failure to perform any obligation under this Agreement if such failure is due to a factor as described below, including:

fire, flood, earthquake, storm, hurricane or other natural disaster, war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity or telephone service.

Swedish law

QX Shop follow Swedish law. Get more info about Consumer Rights in Sweden.

Company Details

Adress:  QX Publishing AB
Box 17 218
104 62  Stockholm
Phone: +46 (0)8-7203001
E-mail: shop-support@qx.se
International VAT Number: SE556525689701
Customer Service: Open ordinary working days between 10.00-12.00, Swedish time.
Bank Giro Sweden: 5977 - 4950
Bank account Nordea Finland (Euro): FI04 1820 3000 0095 97
Bank account Nordea Norge (NOK): NO6260210722206

 

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